FAQs
It’s easy to create a DEMDACO account. Once you’ve gone to the Sign In page, Create an Account by entering your name and email address, and create a password. Each time you visit our website, sign in to access your account information, make purchases, and more.
Once you sign in to your DEMDACO account, go to Account Settings to update your email address.
Your privacy is important to us. Please refer to our Privacy Policy for detailed information.
To update your DEMDACO email preferences, click the Email Preferences link at the bottom of the most recent DEMDACO email you received.
If you no longer wish to receive email from DEMDACO, click the Unsubscribe link at the bottom of the most recent DEMDACO email you received.
A Wish List lets you compile DEMDACO products that you like into a list you can view later and share with friends and colleagues. You will need to create an account and log in to activate the Wish List option. After viewing a product you like, click the Add to Wish List link located next to the Add to Cart button. Click the Wish List button in the header any time you are signed in to view your Wish List. Here you can move products from your Wish List to your cart for purchase.
If you are a store owner interested in carrying DEMDACO product, go to the Create an Account page. You can view our library of helpful how-to videos to get started on DEMDACO.com. You can also contact Customer Support at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by email at customerupport@demdaco.com to find a Territory Manager in your area.
Promo codes are applied in your Shopping Cart. When prompted during the checkout process, enter the code in the Coupon Code field on the Cart page.
After placing your order, you will receive an Order Confirmation email. At the top of the email there is an option to View the Status of My Order. You can also access your Order Summary directly on DEMDACO.com. Sign in to your account, then click on Orders for details about your purchase.
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently; but we’ll do everything possible to accommodate your request. Please contact DEMDACO Customer Support for a product return/replacement/credit at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by email at customersupport@demdaco.com.
Please be aware that if orders are set to ship at a future date pricing will reflect the date of shipping, not product pricing at the time of ordering. If the price is different when the order ships, the final invoice will reflect the price at the time of the shipment. Please contact Customer Support at 888-336-3226 or customercare@demdaco.com for additional information.
We accept Amazon pay, PayPal, Visa, MasterCard, Discover, or American Express credit and debit cards.
When you place an order, your credit card is pre-authorized. Your credit card will be charged when the order is shipped. PLEASE NOTE that charges appear on credit card statements as DDTraders.
Yes. Feel confident that you can shop our website with confidence. Please visit the Shipping & Returns page for information about our secure payment provider.
If you've selected PayPal or Amazon Pay and wish to add gift wrapping or a coupon, simply follow these steps:
- Enter your information with the Fast Checkout provider you've selected
- Return to the Demdaco.com checkout
- Click "Edit Cart"
- Add gift wrap or enter the coupon code
- Proceed with completing your order
Products ship from our distribution center in Edgerton, KS 66021, which is located near Kansas City.
Please visit the Shipping & Returns page for information about shipping, including estimated delivery times, shipping costs, and payment processing.
Once your order ships, you will receive a Shipping Notification Email. Click on the Order # to view details related to the status of your order, including a tracking number. Details are also available by signing in to your DEMDACO.com account.
Yes. You can designate a shipping address different from your billing address during the checkout process.
Yes. please visit the Shipping & Returns page for information about estimated delivery times.
No. Unfortunately, delivery is only available in the 50 United States and select military bases. We do ship to *select* APO and FPO addresses. See list below.
American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Federal States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau.
We additionally ship to Puerto Rico (as part of the USA).
American Samoa, Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, Armed Forces Pacific, Federal States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau.
We additionally ship to Puerto Rico (as part of the USA).
If you’re not happy with your purchase, we accept returns for a full refund or exchange. Please visit the Shipping & Returns page for more information related to our return policy.
We’re sorry to hear if you receive an item that is damaged or defective. In this unfortunate situation, please contact DEMDACO Customer Support for a Return Authorization Number and product replacement/credit at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by email at customersupport@demdaco.com.
Once the product is returned, it takes approximately 7-14 business days to process credits and returns. Please visit the Shipping & Returns page for information about product returns, exchanges and refunds.
Only items purchased on DEMDACO.com are eligible for a refund or exchange. In addition, gift packaging is not returnable. Please visit the Shipping & Returns page for more information about our return policy. Note: You must provide information about the original purchase to initiate a return. If you received a DEMDACO product that was purchased at a retail store, please contact the retailer about returns and exchanges.
You will have the opportunity to add gift wrap and include a message in your Shopping Cart, by selecting Add under Gift Options for the specific product. A pop-up box will provide gift options, including an area to write a personalized message. When an order is sent as a gift, pricing does not show up on the packing slip. During the checkout process, indicate the gift recipient’s name and address for the Shipping Address, then use your address for the Billing Address. Gift Wrapping is not available for all products.
Yes! Most items are eligible for our signature gift wrap.
We do not offer gift cards at this time. Please check back for possible offers in the future.
- DEMDACO will contact you in some instances about your order, i.e., If you have signed up for our newsletter or emails. We don't sell your information or share with any agencies that would contact you. Any correspondence you would receive would be from the following email addresses:
-
- customercare@demdaco.com
- customersupport@demdaco.com
- noreply@mail.route.com (DEMDACO via Route)
- wt@link.wt.demdaco.com
- email@dd.demdaco.com
- email@wt.demdaco.com
- email@ddr.demdaco.com
We have initiated a voluntary recall of the byDesign Microwaveable Pot Holders – set of 2 (everyday and holiday) and Warm Heart Bowl Cozies
- •SKU Numbers: 1004180600-607, 1004180640-643, 1004180732-735, 1004470090-093, 2020210442-444, 2020220420-423
The pot holder’s fabric can char after being warmed as intended in microwave for 3 minutes with a microwavable bowl containing liquid thereby posing a fire hazard. Warning on product did not include language that possible charring could occur after 3 minutes in the microwave.
No, they are not included in the recall. They are not labeled or marketed as “microwave safe”.
No other DEMDACO products are affected.
We are not aware of any injuries related to the voluntary recalled products.
This voluntary recall is being coordinated with the U.S. Consumer Product Safety Commission.
Warning on product did not include language that possible charring could occur after 3 minutes in the microwave thereby posing a fire hazard. The pot holder’s fabric can char after being warmed as intended in microwave for 3 minutes with microwavable bowl containing liquid.
Product was sold August 2020 – March 2022
Approximately 56,000 units. We are currently in the process of collecting these products.
Return product according to these instructions:
- Return to your local DEMDACO retailer, where you will receive a full refund.
- Call our Customer Care department at 888-336-3226 from 8:00 AM – 5:00 PM CT, Monday – Friday. Press option ‘5’ when prompted and you will speak to a Customer Care representative.
-
- A Customer Care representative will confirm your contact information and provide you with a call tag to return the affected product at no cost to you.
- After the product is received, a full refund will be processed for the value of the returned product.
Customers with questions about this voluntary recall may contact Customer Care at 888-336-3226, option 5, from 8:00 AM – 5:00 PM CT, Monday – Friday or email at customercare@demdaco.com for more information. We appreciate your cooperation and immediate attention to this effort.