FREQUENTLY ASKED QUESTIONS

What should I do if the item(s) I receive is damaged or defective?

We are sorry to hear you have received an item that is damaged or defective. Please contact our DEMDACO Customer Care Team for a Return Authorization Number and product replacement/credit. We are available at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by e-mail at customercare@demdaco.com.

 

How long does it take for a credit to be processed to my account?

Please note that it takes 7 to 14 business days to process credit/returns once received.

 

How can I receive a DEMDACO paper catalog?

Please contact your Account Executive or Customer Care at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by e-mail at customercare@demdaco.com.

 

What types of payments do you accept?

We accept Visa, Mastercard, Discover, or American Express Credit/Debit Cards. We also accept Check or Money Order, made out to DEMDACO, P.O. Box 803314, Kansas City, MO 64180-3314.

  

Is there a minimum order amount?

$300 on opening orders and $150 on reorders.

  

How do I find a local retailer who sells your product?

Contact us at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by e-mail at customercare@demdaco.com.

 

How do I change my order after I have submitted it?

We’ll do everything we can to accommodate your request. But, please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please contact our DEMDACO Customer Care Team for a Return Authorization Number and product replacement/credit. We are available at 888.336.3226, Monday through Friday, 8 a.m. to 5 p.m. CST, or by e-mail at customercare@demdaco.com.

 

Is there a list of all DEMDACO's current (and past) product recalls?

Yes, please refer to our Product Recall section.

 

Where does your product ship from in the US?

Our product ships from Edgerton, KS 66021.

 

What are your normal business hours?

DEMDACO business hours are Monday through Friday, 8 a.m. to 5 p.m. CST.

 

Where are your permanent showrooms located?

Click here for a list of our showrooms.